At Loziva, your satisfaction is our priority. If for any reason you’re not happy with your purchase, we’ve made the return process as simple as possible. Please read the following details to understand how to return your items and receive a refund.

We gladly accept returns for items that are unused, in their original condition, and in their original packaging. However, please note that some items, such as custom-made products or intimate goods, cannot be returned due to hygiene or personalization reasons.

Returns must be requested within 30 days of receiving your order. After this period, we are unable to process refunds or exchanges.

Before returning an item, please contact our customer service team to obtain a Return Authorization (RA) number. This number ensures that your return is processed correctly and promptly. Returns without an RA number may not be accepted.

Upon receiving your returned item, we will inspect it and inform you if your refund is approved. If approved, we will process the refund to your original payment method. Please be aware that the refunded amount may be reduced by restocking fees, return shipping costs, or applicable taxes.

If you don’t receive your refund within the expected time frame, we recommend contacting your bank or credit card provider. If you still experience issues, feel free to reach out to our customer service team for assistance.

Sale or discounted items are eligible for return, but the refund will be based on the amount paid during the purchase.

To exchange an item, please contact customer service to start the exchange process. Availability may vary, and additional charges may apply based on the price difference or shipping fees.

To return an item, please contact us for an RA number and specific instructions. Carefully package the item, ideally in its original packaging, including any tags, accessories, or paperwork. Clearly mark the RA number on the parcel. Please send it to the address provided by customer support, using a trackable shipping method to ensure safe delivery.

Restocking fees may apply to certain returns. Our customer service team will inform you about any applicable fees based on the item’s condition.

Return shipping costs are generally the customer’s responsibility, unless the return is due to an error on our end. These costs may be deducted from your refund.

If you have any questions or need assistance with your return, don’t hesitate to reach out to our customer service team.

For more details, please contact us:

Company: FINNEPOL-BYDGOSZCZ SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Email: diversity@loziva.com
Address: MIŃSKA 24 B, 85-422 BYDGOSZCZ, district M. BYDGOSZCZ, commune M. BYDGOSZCZ, province KUJAWSKO-POMORSKIE